Question 1

Q1: Why are rules and regulations required in the marketplace? Illustrate with a few examples.

Accepted Answer

Rules and regulations are required in the marketplace to protect consumers from exploitation. Individual consumers are often in a weak position and unable to challenge powerful producers and sellers. Rules are necessary to ensure that markets function in a fair manner for everyone. Examples illustra...

Question 2

Q10: By what means can the consumers express their solidarity?

Accepted Answer

Consumers can express their solidarity and strengthen the consumer movement through various means: 1.  Forming Consumer Groups: Consumers can come together to form voluntary organisations known as consumer forums or consumer protection councils. These groups can guide consumers on how to file cases,...

Question 3

Q11: Critically examine the progress of consumer movement in India.

Accepted Answer

The consumer movement in India has made significant progress since its inception, but it also faces several challenges. Progress and Achievements: 1.  Legislative Success: The most significant achievement of the movement was pressuring the government to enact the Consumer Protection Act (COPRA) in 1...

Question 4

Q12: Match the following. | (i) Availing details of ingredients of a product | (a) Right to safety | |---|---| | (ii) Agmark | (b) Dealing with consumer ca...

Accepted Answer

The correct matches are as follows:    (i) Availing details of ingredients of a product matches with (e) Right to information    (ii) Agmark matches with (c) Certification of edible oil and cereals    (iii) Accident due to faulty engine in a scooter matches with (a) Right to safety    (iv) District...

Question 5

Q13: Say True or False. (i) COPRA applies only to goods. (ii) India is one of the many countries in the world which has exclusive authorities established f...

Accepted Answer

(i) False. COPRA applies to both goods and services. (ii) True. The text states that India is one of the countries that have exclusive authorities for consumer redressal. (iii) True. For most claims of everyday consumers, the process begins at the District Consumer Disputes Redressal Commission, whi...

Question 6

Q2: What factors gave birth to the consumer movement in India? Trace its evolution.

Accepted Answer

The consumer movement in India arose out of the dissatisfaction of consumers with the many unfair and unethical practices being indulged in by sellers. There was no legal system available to protect consumers from exploitation in the marketplace. Factors that gave birth to the consumer movement:...

Question 7

Q3: Explain the need for consumer consciousness by giving two examples.

Accepted Answer

Consumer consciousness refers to the awareness of one's rights and responsibilities as a consumer. It is crucial for protecting oneself from exploitation in the marketplace. When consumers are aware of their rights, they can make informed choices and take action against unfair trade practices. Here...

Question 8

Q4: Mention a few factors which cause exploitation of consumers.

Accepted Answer

Several factors contribute to the exploitation of consumers in the marketplace. These include: 1.  Lack of Awareness: Many consumers are not aware of their rights, the quality standards of products, or the legal remedies available to them. This ignorance makes them easy targets for exploitation. 2....

Question 9

Q5: What is the rationale behind the enactment of Consumer Protection Act 1986?

Accepted Answer

The rationale behind the enactment of the Consumer Protection Act 1986, popularly known as COPRA, was to provide a comprehensive legal framework to protect the interests of consumers in India. Before its enactment, there was no single, effective legal system to protect consumers from exploitation in...

Question 10

Q6: Describe some of your duties as consumers if you visit a shopping complex in your locality.

Accepted Answer

As a consumer visiting a shopping complex, I have several duties to ensure my rights are protected and I make responsible choices. Some of these duties are: 1.  Insist on a Bill: I must always ask for a proper cash memo or bill for every purchase. This serves as proof of the transaction and is essen...

Question 11

Q7: Suppose you buy a bottle of honey and a biscuit packet. Which logo or mark you will have to look for and why?

Accepted Answer

When buying a bottle of honey and a biscuit packet, I would look for the following logos or marks: 1.  Agmark: For the bottle of honey, I will look for the Agmark logo. Honey is an agricultural product, and Agmark is a certification mark employed on agricultural products in India, assuring that they...

Question 12

Q8: What legal measures were taken by the government to empower the consumers in India?

Accepted Answer

The Government of India has taken several legal measures to empower consumers. The most significant measures are: 1.  The Consumer Protection Act, 1986 (COPRA): This was a landmark piece of legislation enacted to protect consumer interests. Its key features include:        Granting of Consumer Right...

Question 13

Q9: Mention some of the rights of consumers and write a few sentences on each.

Accepted Answer

The Consumer Protection Act guarantees several rights to consumers. Some of the important rights are: 1.  Right to Safety: This right protects consumers against the marketing of goods and delivery of services that are hazardous to life and property. For example, consumers have the right to expect th...

NCERT Solutions